Terms and Conditions – The Electric Oracle

Last Updated: 19th July 2025

1. Introduction

Welcome to The Electric Oracle website and YouTube channel. These Terms and Conditions (“Terms”, “T&Cs”) govern your use of our website, YouTube channel, and all associated services provided by Xenmedia Marketing Ltd trading as The Electric Oracle.

By accessing our website, watching our YouTube content, or engaging with our services, you agree to be bound by these Terms. If you disagree with any part of these Terms, please do not use our services.

2. Business Information Disclosure

Company Details:

Trading Name: The Electric Oracle
Company Name: Xenmedia Marketing Ltd
Company Registration: 10358094
Registered Office: Suite 2, 4, Blenheim Court, Peppercorn Cl, Peterborough PE1 2DU, United Kingdom
Contact Email: info@xenmediamarketing.co.uk
Content Creator: Des Dreckett

This information is provided in compliance with the Electronic Commerce (EC Directive) Regulations 2002 and the Companies Act 2006.

3. Website and Content Usage

3.1 Permitted Use

You may use our website and content for personal, non-commercial purposes. Our content is intended for UK audiences interested in electric vehicle information, analysis, and industry insights.

3.2 Intellectual Property

All content on this website and our YouTube channel, including videos, articles, graphics, and analysis, is owned by Xenmedia Marketing Ltd or licensed for use. Unauthorized reproduction, distribution, or commercial use is prohibited without express written permission.

3.3 User-Generated Content

Comments and interactions are moderated to ensure compliance with UK laws and community standards
We reserve the right to remove content that is illegal, harmful, defamatory, or promotes unsafe driving practices
Users are responsible for their own comments and contributions
We are not liable for user-generated content unless explicitly endorsed by us

4. Consumer Rights and Digital Content

Under the Consumer Rights Act 2015, you are entitled to:

Digital content that is of satisfactory quality, fit for purpose, and as described
Repair or replacement if digital content is faulty
A 14-day cooling-off period for distance contracts (e.g., paid subscriptions or digital downloads)
Full refunds within 14 days of valid cancellation notification

These statutory rights are not affected by any terms in this agreement.

5. Data Protection and Privacy

5.1 Data Collection

We collect and process personal data in accordance with the UK GDPR and Data Protection Act 2018. This includes:

Website analytics data
Email subscribers for our newsletter
YouTube engagement data
Contact form submissions

5.2 Your Rights

You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Withdraw consent for data processing
Receive data in a portable format

5.3 Data Protection

We implement appropriate security measures to protect your data
Data breaches will be reported to the ICO within 72 hours where required
See our separate Privacy Policy for detailed information on data handling

6. Advertising and Sponsorship Disclosures

6.1 Compliance Statement

All sponsored content, partnerships, affiliate links, and gifted items (including test drive vehicles) are clearly disclosed in accordance with ASA (Advertising Standards Authority) and CMA (Competition and Markets Authority) guidelines.

6.2 Disclosure Methods

Sponsored content is marked as “Advertisement,” “#Ad,” or “Sponsored”
Affiliate links are clearly identified as such
Manufacturer loaner vehicles are disclosed as “provided for review purposes”
All material connections are prominently displayed

6.3 Editorial Independence

All opinions expressed remain independent regardless of sponsorship arrangements
We maintain editorial control over all content
Commercial relationships do not influence our honest assessments

7. Electric Vehicle Content Disclaimers

7.1 Performance Claims

All EV performance, range, and charging data is based on manufacturer specifications or verified testing
Real-world performance may vary based on driving conditions, weather, vehicle maintenance, and individual usage
Claims are presented with appropriate context and disclaimers

7.2 Environmental Claims

Environmental benefits are based on verified data and lifecycle analyses
Claims about “zero-emission driving” refer to tailpipe emissions only
Comparisons with conventional vehicles are based on available evidence

7.3 Government Incentives

Information about grants, tax incentives, and government schemes is accurate at the time of publication
Government policies may change – viewers should verify current eligibility on GOV.UK
We are not responsible for changes to government incentive programs

7.4 Safety and Technical Information

All safety and technical information is provided for educational purposes only
Viewers should consult qualified professionals for specific technical advice
We are not liable for decisions made based on our content

8. Automotive Content Compliance

In accordance with ASA CAP Code Sections 19-20:

We do not condone or encourage dangerous, competitive, or irresponsible driving
Performance demonstrations are presented in the context of safety
Speed references are made responsibly without encouraging unsafe driving
All claims about vehicle capabilities are substantiated with evidence

9. Limitation of Liability

9.1 General Limitations

To the extent permitted by law:

We are not liable for inaccuracies in content, except where required by law
We exclude liability for indirect or consequential losses
Our total liability is limited to the amount paid by you for our services
Your statutory consumer rights under the Consumer Rights Act 2015 remain unaffected

9.2 Technical Issues

We are not liable for:

Website downtime or technical failures
YouTube platform issues affecting content access
Third-party service interruptions
Data loss due to technical failures

10. International Viewers

10.1 Jurisdiction

These Terms are governed by English law and subject to the jurisdiction of English courts.

10.2 International Compliance

This content is primarily intended for UK audiences
International viewers are responsible for compliance with their local laws and regulations
Data protection rights extend to EU/EEA residents in accordance with UK GDPR

11. YouTube Channel Terms

11.1 Platform Compliance

Our YouTube channel operates in accordance with:

YouTube’s Terms of Service and Community Guidelines
YouTube Partner Program policies
All applicable YouTube monetization requirements

11.2 Content Availability

Content availability may vary by region due to YouTube’s policies
We are not responsible for platform-imposed restrictions or content removal

12. Affiliate Links and Commercial Relationships

12.1 Affiliate Disclosures

This website contains affiliate links from which we may earn commissions
Affiliate relationships do not influence our editorial content
You will not pay additional costs when using our affiliate links
All affiliate relationships are clearly disclosed

12.2 Commercial Partnerships

We maintain strategic partnerships with EV industry companies
All partnerships are disclosed in accordance with UK advertising standards
Partnership benefits include access to industry insights and expert interviews

13. Comment Policy and Community Guidelines

13.1 Acceptable Use

Comments and interactions must:

Comply with UK laws and regulations
Remain respectful and constructive
Not promote dangerous or illegal activities
Not contain defamatory or offensive content

13.2 Moderation

All comments are subject to moderation
We reserve the right to remove non-compliant content without notice
Persistent violations may result in user blocking

14. Updates and Changes

14.1 Terms Updates

These Terms may be updated to reflect legal changes or business developments
Material changes will be notified via website notice or email where applicable
Continued use of our services constitutes acceptance of updated Terms

14.2 Regular Review

We conduct quarterly reviews of these Terms to ensure continued compliance with:

UK consumer protection legislation
ASA and CMA guidance updates
YouTube platform policy changes
Data protection requirement updates

15. Complaints and Disputes

15.1 Complaint Process

If you have concerns about our content or services:

Contact us at info@xenmediamarketing.co.uk
We will respond within 5 working days
Unresolved disputes may be escalated to relevant regulatory bodies

15.2 Regulatory Bodies

Advertising complaints: Advertising Standards Authority (ASA)
Data protection issues: Information Commissioner’s Office (ICO)
Consumer disputes: Citizens Advice Consumer Service
Trading Standards: Your local Trading Standards office

16. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

17. Contact Information

For all enquiries regarding these Terms and Conditions:

Email: info@xenmediamarketing.co.uk
Postal Address: Xenmedia Marketing Ltd, Suite 2, 4, Blenheim Court, Peppercorn Cl, Peterborough PE1 2DU, United Kingdom

Content Creator: Des Dreckett
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM GMT

18. Professional Services Disclaimer

The Electric Oracle provides educational content and industry analysis. We are not:

Licensed automotive advisers or mechanics
Financial advisers for vehicle purchasing decisions
Insurance brokers or agents
Legal advisers on vehicle regulations

Always consult qualified professionals for specific advice related to vehicle purchases, maintenance, insurance, or legal matters.

These Terms and Conditions are effective as of [Date] and govern your use of The Electric Oracle website and services operated by Xenmedia Marketing Ltd.

Note: Please insert your specific company registration number and VAT number (if applicable) in the designated sections above. Consider having these Terms reviewed by a UK solicitor specialising in digital media and consumer law to ensure complete compliance with your specific business circumstances.